Richard Hay

Senior Content Producer,
Penton Technology

I served for 29 plus years in the U.S. Navy and retired as a Master Chief Petty Officer in November 2011. My work background in the Navy was telecommunications related so my hobby of computers fit well in what I did for the Navy. I consider myself a tech geek and enjoy most things in that arena.

My first website – – came online in 1995. Back then I used GeoCities Web Hosting for it and is the result of the work I have done on this site since 1995.

In January 2010 my community contributions were recognized by Microsoft when I received my first Most Valuable Professional (MVP) Award for the Windows Operating System. Since then I have been renewed in the Microsoft MVP Windows Expert-Consumer category each year on January 1st for seven consecutive awards in the program.

I host the Observed Tech PODCAST which is a weekly look at all things tech with a decidedly Microsoft angle however, all subjects are discussed including security, social media, hardware, software and anything tech-ish!

I began contributing to Penton Technology websites in January 2015 and in April 2017 I was hired as the Senior Content Producer for Penton Technology.


Microsoft Updates Surface Tools for IT with Support for Surface Pro and Surface Laptop
Now that the Surface Pro and Surface Laptop are available in retail channels, Microsoft has updated their Surface Tools for IT software package to help system admins maintain these devices alongside of their supported predecessors.
Microsoft Taking Steps to Deal with Remnants of SMB1 In Upcoming Versions of Windows 10
Microsoft is taken more steps after the recent WannaCrypt Ransomware outbreak to make that attack vector unavailable by default in future versions of Windows 10.
A closer look at Lenovo's new PC as a Service (PCaaS) Program
During their Transform event this week in New York City, Lenovo announced a new offering called PC as a Servce (PCaas) to offer companies flexible options for their hardware and services needs.
Lenovo Transform: 25 Years of ThinkPad Models and Their History (Gallery)
This October Lenovo will celebrate the 25th Anniversary of the ThinkPad brand and they had several models on display at the Transform event in NYC this week. Looking at these various models it not only showed the history of iconic brand but the commonality it has retained over the last 25 years.
With New ThinkSystem & ThinkAgile, Lenovo Expands Data Center Portfolio
Today in New York City during the companies Transform event, Lenovo announced what they are calling their largest ever end to end data center launch with the addition of the ThinkSystem and ThinkAgile data center portfolios.
Official Windows 10 S & Office Apps Frequently Asked Questions from Microsoft Support
The Surface Laptop is now available through retail channels and Microsoft has a complete FAQ about the new version of Windows 10 S which is the operating that ships on those devices. In addition, a new Office on Windows 10 S FAQ has also been published.
IT Pro Today PODCAST - Episode 2
This is episode two of the new IT Pro Today PODCAST with Richard Hay and Michael Morisy.
Microsoft Now Planning Two Windows Server Feature Updates Per Year
IT Pros and System Admins already struggling with twice a year feature updates for Windows 10 now have another rapid release schedule to think about.
Resource: Using Microsoft Deployment Toolkit & User State Migration Tool for Windows 10 Deployments
Learn about MDT, USMT, and reference images for deploying Windows 10 in your organization.
Microsoft Explanimators: Straightforward Introductory Level Explanations on Technology
Even animated videos can help our understand of modern day technologies.
Microsoft & Security: Older Windows OS's Once Again Receive Security Patches for Critical Threat
For the second month in a row Microsoft has issued security patches for versions of Windows which are no longer officially supported. The patches, which address a high level security threat, were released as part of the companies regularly scheduled Patch Tuesday updates.
OneDrive Files On-Demand Now Available for Windows 10 Redstone 3 Testers
It has been missing from Windows desktops since early test builds of Windows 10 in 2015 but today it begins a return as a new feature in the upcoming Windows 10 Fall Creators Update. Testers are now getting access to OneDrive Files On-Demand in Fast Ring builds of Redstone 3 in preparation for its release later this year.
Resource: Demo of Advanced Threat Protection for Windows 10 and Office 365
Check out this new demo of Advanced Threat Protection and the partnership that happens between Windows Defender ATP and Office 365 ATP to protect your users from malicious threats.
OneDrive for Business Introduces Changes for Enterprise Update Ring
Microsoft is making a new OneDrive Sync Client deployment ring available for certain enterprise customers.
OneDrive and SharePoint Updates for Controls, Sharing, and Files On Demand
Microsoft is turning their OneDrive for Business client into a one stop tool for syncing cloud storage from OneDrive and SharePoint storage. New features will make it even to collaborate with co-workers.


Windows 10 Redstone 3: Automatic Checkpoints for Virtual Machines
May 15, 2017

I certainly would not run it on a production machine however, not a bad idea to run on a secondary machine for testing.

Rediscovering Windows Libraries for Users and Admins
March 31, 2017

If you are using your MS Account then your BitLocker recovery keys are stored on OneDrive here:

Resource: IT Operations On-Demand Webinar from Microsoft
March 28, 2017

Worked for me just now...

Locating Your Microsoft Surface BitLocker Recovery Key
March 13, 2017

I removed your code for security purposes but you look up your Recovery Key here -

Microsoft's Massively Open Online Courses will help you become well versed in the Azure Cloud
March 7, 2017

I just tried with MS Edge and it goes to the website as expected. So maybe try a different browser.